If you’re in the US or Canada, we have several ways to get our gear directly into your hands. We process orders within 1-2 business days before they’re sent to your doorstep.
If you’re in the US...
You can choose UPS Ground, 2nd Day Air, 3-Day or Next Day Air or United States Postal Service.
If you’re in Canada...
You can choose United States Postal Service, UPS Ground, 2nd Day Air, and Next Day Air. UPS Ground orders take about 6-10 days to arrive after we have processed your order.
If you’re elsewhere on planet Earth... International shipping will be offered at United States Postal Service or UPS standard INTL or INTL expedited. Please note: All International orders may be delayed with extra processing and customs requirements to certain countries. *You can get an shipping cost estimate by simply entering your shipping info in your cart!
We’ll take back unopened, unused merchandise as long as you send it within 30 days of original purchase. You’ll get a receipt of refund from us 7-10 days after your return gets to us. Here’s how you do it:
Shoot us an email Contact us at [email protected] and make sure to include your name & order number in the subject line.
Tell us what you’re returning and why and we’ll reply with a return authorization form. You will then print a copy of the form, pack it up with your return, and send it on over to:
Boreas Gear 2505 Mariposa Street, 1st Floor San Francisco, CA 94110 - or - Drop us a line Give us a shout at 415-684-7514 and we’ll process your return over a friendly chat. We will issue you a return authorization form for you to send along with your return to the address above.
We’re in it for the long haul.
All Boreas products embody superior workmanship and come with a LIFETIME WARRANTY. If your gear is flawed or doesn’t perform as expected, simply shoot us email at [email protected] and let us know what happened. We’ll then work with you to find the right solution, whether it’s repairing or replacing the item, or exchanging it for something else.
Warranty guidelines for the other brands we sell are provided by those companies independently.
If you’re interested in selling Boreas products, please contact us at [email protected] where you’ll get a friendly person to help with your requests (you can even call, we’ll answer!)... So you can get Boreas gear in your store!
Questions regarding wholesale orders can be directed to [email protected]
Welcome to boreasgear.com. BOREASTM provides their services to you subject to the following conditions. If you visit or shop at boreasgear.com you accept these conditions. Please read them carefully. In addition, when you use any current or future boreasgear.com service or visit or purchase from any business affiliated with boreasgear.com whether or not included in the boreasgear.com website you also will be subject to the guidelines and conditions applicable to such service or business.
Please review our Privacy Policy, which also governs your visit to boreasgear.com, to understand our practices.
Electronic Communications
You can browse our site as a guest and be free from submitting any personal information. If you place an order, we store your ship- ping and billing information, and only store your credit card information for processing. If you wish to have your personal information removed from an account you’ve created, please email us, [email protected], from the email account you signed up with and you’ll be removed. Electronic Communications When you visit boreasgear.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electroni- cally satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compila- tions, and software, is the property of boreasgear.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of boreasgear.com and protected by U.S. and international copyright laws. All software used on this site is the property of boreasgear.com or its software suppliers and protected by United States and international copyright laws.
Trademarks
Boreas, boreasgear.com, Boreas Gear, Inc. and other marks indicated on our site are trademarks of Boreas Gear or its subsidiaries, in the United States and other countries. Boreasgear.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Boreas Gear or its subsidiaries. Boreas Gear trademarks and trade dress may not be used in con- nection with any product or service that is not Boreas Gear in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits boreasgear.com. All other trademarks not owned by Boreas Gear or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Boreas Gear or its subsidiaries.
License and Site Access
Boreas Gear grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Boreas Gear This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of boreasgear.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of boreasgear.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing boreasgear.com’s name or trademarks without the express written consent of boreasgear.com. Any unauthorized use terminates the permission or license granted by boreasgear.com. You are granted a limited, revocable, and nonex- clusive right to create a hyperlink to the home page of boreasgear.com so long as the link does not portray boreasgear.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any boreasgear.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Protect of boreasgear.com and others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of boreasgear.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. If you do post content or submit material, and unless we indicate otherwise, you grant boreasgear.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant boreasgear.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify boreasgear.com or its affiliates for all claims resulting from content you supply. Boreasgear.com has the right but not the obligation to monitor and edit or remove any activity or content. Boreasgear.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from boreasgear.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions
Boreasgear.com and its affiliates attempt to be as accurate as possible. However, boreasgear.com does not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current, or error-free. If a product offered by boreasgear.com itself is not as described, your sole remedy is to return it in unused condition. Please visit the Customer Service FAQ for more information on returns.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY boreasgear.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. boreasgear.com MAKES NO REPRE- SENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMA- TION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, boreasgear.com DISCLAIMS ALL WAR- RANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. boreasgear.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM boreasgear.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. boreasgear.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDI- TIONAL RIGHTS.
Applicable Law
By visiting boreasgear.com, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and boreasgear.com or its affiliates.
Disputes
Any dispute relating in any way to your visit to boreasgear.com or to products you purchase through boreasgear.com shall be sub- mitted to confidential arbitration in San Francisco, California, except that, to the extent you have in any manner violated or threatened to violate boreasgear.com’s intellectual property rights, boreasgear.com may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies, such as our Privacy Policy, posted on this site. These policies also govern your visit to boreasgear.com we reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these condi- tions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Our Address Boreas Gear 2505 Mariposa Street San Francisco, CA 94110 Back To The TopNeed more info? Get Support!
Privacy Policy boreasgear.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting boreasgear.com, you are accepting the practices described in this Privacy Policy.
What personal information about customers does boreasgear.com gather?
You can browse our site as a guest and be free from submitting any personal information. If you place an order, we store your ship- ping and billing information, and only store your credit card information for processing. If you wish to have your personal information removed from an account you’ve created, please email us, [email protected], from the email account you signed up with and you’ll be removed.
What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits. Our shopping cart needs cookies enabled for proper cart transactions to occur.
Does boreasgear.com share the information it receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries BOREASTM Gear controls that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
Agents and Contractors
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packag- es, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assis- tance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
Promotional Offers
Sometimes we send offers to selected groups of boreasgear.com customers on behalf of other businesses. When we do this, we do not give those businesses your name and address.
Business Transfers
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that BOREASTM Gear, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Newsletter Sign-Up, Privacy and Frequency
If you choose to sign up for our free newsletter, you will receive around 1-3 emails per month. Depending on sales, events, new products and promotions, that number may increase slightly. It is not our desire to flood your inbox with daily or weekly information. We want you enjoying the outdoors with us, not spending all your time checking email. You’ll also be able to opt out of our newsletter at any time. We do not share our email list, but may occasionally send you information about cool, fun companies that we feel can offer something of value to you.
Protection of Boreasgear.com and Others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of boreasgear.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an oppor- tunity to choose not to share the information.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only four digits of your credit card number when printing an order confirmation. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, but this is done with the protection of VeriSign and high-quality encryption. It is important for you to protect against unauthorized access to your account and to your computer. Be sure to sign off when finished using a shared computer.
What choices do I have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of boreasgear.com features. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important features if you do not use cookies. In addition, the Federal Trade Commis- sion provides useful information about online privacy on its own website: www.ftc.gov/privacy.
Do you sell products for children?
boreasgear.com does not sell products for purchase by children. If you are under 18, you may use boreasgear.com only with the involvement of a parent or guardian.
Terms of Use, Notices, and Revisions
If you choose to visit boreasgear.com, your visit and any dispute over privacy is subject to this Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy at boreasgear.com, please send us a thorough description to [email protected], and we will try to resolve it.
Additional Disclaimer
Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Promotional shipping is for domestic ground shipping only and excludes Hawaii and Alaska. At this time, Boreas and its carriers will not be shipping or delivering on: New Years Day MLK Day
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Holiday
Christmas Holiday
UPS cannot deliver to APO, FPO or PO Boxes. Note we do not ship to these addresses at this time.
On occasion, in very rural areas expedited UPS delivery is not available. In such cases please allow an additional 3-4 business days for delivery.
We provide a shipping charge specific to your order based on the size and weight of the package, as well as your ship to location. To see what shipping charges will be for your order, add the desired items to your cart and proceed to checkout. A shipping charge will be provided in the checkout process prior to the time when you submit your order for processing.
*Boreas collects sales tax in California only.